How the client uses it
- Customer scans or opens the app.The business can put the app URL or QR code on cards, trucks, counters, invoices, and social profiles.
- The request is captured.Quote forms, contact forms, service requests, and app messages write a lead, contact, and activity record through FS27.
- The workspace receives it.Relay13 opens a client-specific thread so the owner sees the request in the right company lane.
- ConnectLog keeps the trail.The relationship record carries source URL, campaign, request type, timestamps, and follow-up state.
- The owner replies or routes it.The client can answer manually, assign follow-up, archive the request, or activate paid AI response drafts.